We read every message and reply within 2 business days. Please tell us your account email, your device model and iOS version, and what you were doing when the problem happened.
Getting started
Create an account. Tailki uses email sign-in. Enter your email address, and we send a verification code to that address. Enter the code to sign in — there is no password to remember.
Add your pet. Create a pet profile (name, type, sex, birthday), then complete the short personality assessment (about 2 minutes). Tailki uses the results to shape how your AI pet talks with you.
Start chatting. Open the Chat tab and send a message. Facts mode answers questions about how your pet is doing using real activity data. Companion mode replies more gently, in your pet's personality, when you want to talk about your day.
Pair a smart collar (optional). Go to Profile → Collar Connection → Start Pairing, choose the pet who will wear it, then scan the QR code on the collar body.
Frequently asked questions
My verification code did not arrive
Check your spam or junk folder first, and confirm the address you typed. Codes expire after a few minutes, and you can request a new one about a minute after the last request. If nothing arrives, email us at 17762492509@163.com from the address you are trying to register.
The app says I reached today's chat limit
Each account has a daily allowance of AI conversations so the service stays fast for everyone. The allowance resets automatically the next day — no action is needed. Pet avatar creation has its own daily capacity limit and also reopens the next day.
My collar will not pair, or shows as offline
The collar connects to 2.4 GHz Wi-Fi only. If your router broadcasts one combined network name, temporarily separate the 2.4 GHz band or connect to the 2.4 GHz network on your phone before pairing.
Keep your phone close to the collar during setup, and make sure the collar is charged and in setup mode.
If the collar is updating its firmware or running a self-test, wait a moment and try again.
Still stuck? Go to Profile → Collar Connection, unpair the collar, and pair it again.
How do I change my pet's voice or reply volume?
Go to Profile → Chat Settings. Voice changes take effect in your next collar conversation.
How do I delete my account and my data?
In the app, go to Profile → Account & Security → Account → Delete Account. If a collar is still paired, unpair it first on the device page. We email a verification code to confirm it is you, then permanently delete your account, pet profiles, chat history, and paired-device information. This cannot be undone. If you have uninstalled the app or cannot sign in, you can delete the account from the account and data deletion page instead — it verifies you with a code sent to your registered email. That page also lists exactly what is deleted and what is retained.
Does Tailki use my location or my microphone?
No. The current United States release does not request iOS location permission and does not collect GPS data, and App conversations use text input rather than the iPhone microphone. See the Privacy Policy below for the full details of what we collect and who processes it.
Do I need to pay for anything?
No. The current United States release does not offer paid digital features or in-app purchases.