Important AI Processing Notice. Tailki is an AI-enabled pet companionship service. Its core features require Tailki to send the categories of information described in the Tailki Privacy Policy to third-party AI services operated by Alibaba Cloud Model Studio in Singapore. These transfers may include pet photos, chat text, pet profile information, personality results, relevant activity or device status, and, if a compatible smart collar is used, activated hardware voice content and transcripts. By actively selecting the registration acceptance control that links to these Terms and the Privacy Policy and then creating an account, you specifically authorize this processing and disclosure for the purposes described in those documents. Tailki cannot provide the Service if you do not agree to this required AI processing.
These Terms of Service (the "Terms") are a legal agreement between you and Hangzhou Yuling Intelligent Technology Co., Ltd. ("Tailki," "we," "us," or "our") governing your access to and use of the Tailki mobile application, account services, pet profiles, pet photo upload, AI pet avatar generation, pet personality assessment, AI conversations, smart collar connection and configuration, device-synced activity and status displays, Lost Pet Mode configuration, notifications, customer support, and related online services (collectively, the "Service").
The physical Tailki smart collar may be subject to separate purchase, warranty, safety, return, repair, delivery, and operating terms. Information processed by or through a smart collar is described in the Tailki Privacy Policy.
By creating an account, actively selecting an acceptance control that links to these Terms and the Privacy Policy, or otherwise using the Service, you agree to these Terms and the Tailki Privacy Policy, confirm that you meet the age requirements in Section 3, and authorize the required AI processing described in the Important AI Processing Notice above.
If you do not agree, do not create an account or use the Service.
Tailki is a general-audience pet companionship service. It is not directed to children under 13.
You must be at least 13 years old to create an account or use the Service. By registering or using Tailki, you represent that you are at least 13.
If you are at least 13 but have not reached the age of legal majority where you live, you may use the Service only with permission from a parent or legal guardian. Your parent or legal guardian should review these Terms and the Privacy Policy with you and is responsible for supervising your use as required by applicable law.
Children under 13 may not create an account or use Tailki. Tailki does not offer accounts for children under 13 or an age-verification or guardian-authorization process in the current release. If we learn that an account belongs to a child under 13, we may close the account and delete or de-identify the account-linked information as described in the Privacy Policy.
The United States version of Tailki supports registration and login through an email address and an email verification code. Tailki does not use phone-number login in the current United States release.
You must provide an email address that you are authorized to use. You are responsible for protecting verification codes, maintaining access to the email account, keeping account information accurate, and preventing unauthorized use.
You may not share a verification code with an unauthorized person, impersonate another person, create an account using an email address you do not control, misrepresent your eligibility, or use automated or fraudulent registration methods. Notify us promptly if you believe an account has been accessed without authorization.
You may create and manage a pet profile containing information such as pet name, species, breed, sex, age or birthday, weight, photos, personality-assessment answers, personality results, preferences, and other pet-related information.
The pet personality assessment and resulting profile are provided for entertainment, personalization, and everyday companionship. They are not scientific, veterinary, medical, behavioral, or safety diagnoses and must not be treated as professional advice.
You are responsible for information submitted through the account and for updating information that the Service allows you to edit.
You may upload pet photos for profile setup, image-quality review, and AI pet avatar generation. You represent that you have the rights and permissions necessary to upload each photo and that the photo does not unlawfully disclose another person's personal information.
AI-generated images, animations, avatars, and related outputs may not perfectly match a pet and may contain errors, visual artifacts, or unexpected results. Tailki does not guarantee that an AI-generated result will meet your expectations.
Tailki uses Alibaba Cloud AI services in Singapore to process content needed for AI features. The Privacy Policy explains the information sent, the purposes, retention rules, and applicable choices.
Tailki may generate text, speech, images, pet-like expressions, activity interpretations, or other content using automated systems (collectively, "AI Output"). The current App text-conversation feature uses Alibaba Cloud Model Studio in Singapore and the Qwen production model identified as qwen 3.7 flash-2026-07-15.
AI Output may be inaccurate, incomplete, delayed, inappropriate, or inconsistent. Pet-like expressions do not represent a pet's actual thoughts, emotions, intentions, health status, or needs. Tailki is not a veterinarian, medical provider, mental-health provider, emergency service, pet-rescue service, or professional animal-behavior service.
Do not rely on AI Output to diagnose or treat a pet, respond to an emergency, locate a missing pet, make a safety-critical decision, or replace qualified professional advice. If a pet may be ill, injured, lost, or in danger, contact an appropriate veterinarian, emergency provider, animal-control authority, rescue organization, or other qualified service.
AI processing is integral to the Service. If the required AI processing authorization is declined, you cannot complete registration or use the Service. You may stop future account-linked AI processing by deleting the account. Account deletion is the current complete withdrawal path because Tailki does not provide a non-AI account mode.
If you pair a compatible Tailki smart collar, the Service may display and process:
Device-synced information may be delayed, incomplete, unavailable, or inaccurate. It is intended for everyday observation and companionship and is not a medical, veterinary, emergency, security, or guaranteed safety service.
The current Tailki smart collar does not include GPS. The current United States release does not provide GPS tracking, pet-location tracking, location history, geofencing, route tracking, or navigation. A page that states location functionality is unavailable does not provide a location service and does not determine a pet's location.
Lost Pet Mode is an auxiliary feature that may activate after the collar has been disconnected from Wi-Fi for a configured period and may play a help message according to selected playback rules. It is not a GPS service and does not locate, track, recover, or guarantee the return of a pet.
If you include a name, email address, phone number, address, or other information in a help message, you are responsible for deciding whether it is appropriate to have that information played aloud to nearby people.
Wake-phrase detection and Lost Pet Mode human-voice detection occur locally on the collar. Tailki does not upload or store Lost Pet Mode human-voice-detection events or create voiceprints from those events. A separate hardware conversation feature may transmit a short voice segment after activation to Alibaba Cloud Model Studio in Singapore for Qwen ASR (qwen3-asr-flash, version 2025-09-16) and may use CosyVoice (CosyVoice-v3-flash) to generate audio responses. The current iOS App itself supports text input and does not use the iPhone microphone for AI conversation.
Pairing a smart collar may require camera access to scan a QR code, Bluetooth access to discover or connect to the collar, and Wi-Fi configuration to connect the collar to a network.
During provisioning, the App processes the Wi-Fi network name and password transiently to deliver the credentials to the collar. Tailki does not write those credentials to persistent App storage or App logs. You are responsible for using a Wi-Fi network that you are authorized to use.
Tailki does not guarantee compatibility with every network, router, mobile device, or operating-system version.
If notifications are enabled, Tailki may send service messages, generation-completion notices, reminders, device-status notices, account-security notices, and Lost Pet Mode notices. You can manage notification permission through iOS settings, although disabling notifications may prevent receipt of time-sensitive service information.
Tailki does not use notifications for targeted advertising in the current release.
"User Content" includes pet photos, pet profile information, personality-assessment answers, text, chat messages, hardware-conversation voice input and transcripts, feedback, support messages, and Lost Pet Mode help-message text submitted through the Service.
You retain the rights you have in User Content. You grant Tailki a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, display, and create requested AI Output from User Content only as reasonably necessary to:
Tailki does not use User Content to train Tailki or third-party general-purpose AI models in the current release. Tailki will update the applicable notices and obtain any permission required by law before beginning a materially different training use.
You may not use the Service to:
We may remove content or suspend access where reasonably necessary to protect users, Tailki, service providers, or the public, or to comply with law.
The current United States release does not offer paid digital features, subscriptions, generation credits, style packs, or other digital purchases in the iOS App.
Physical smart collar purchases, delivery, returns, warranty, safety, repair, and recalls are governed by separate product-sale and hardware terms and are not digital App Store purchases.
The Service, software, interfaces, trademarks, logos, designs, documentation, AI systems, workflows, and other materials provided by Tailki are owned by Tailki or its licensors and are protected by applicable intellectual-property laws.
Subject to these Terms and the Apple Standard End User License Agreement, Tailki grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for lawful personal use. No other rights are granted.
An account holder may request complete account deletion through the in-App account settings or by contacting Tailki from the account email address.
If the App indicates that a paired collar must be unpaired before final deletion, you must follow that in-App step. Completion of account deletion removes any remaining account-device binding associated with the deleted account.
Tailki immediately initiates a valid deletion request and deletes or de-identifies account-linked information in Tailki's active production systems within five minutes. This includes the account, pet profiles, photos and avatars, personality information, chats, AI inputs and outputs, prompts, feedback, device history, and device binding.
Tailki does not currently provide separate deletion controls for pet photos, AI avatars, chat history, or pet profiles. Those categories are retained while the account is active and are removed through complete account deletion. Limited provider-managed, security, and legally required records may follow the retention rules stated in the Privacy Policy.
The Tailki Privacy Policy explains how Tailki collects, uses, discloses, retains, and protects personal information, including smart collar data, AI processing, and audio-related processing.
The Service depends on network access, compatible devices, third-party services, cloud systems, and other factors outside Tailki's control. Tailki does not guarantee uninterrupted or error-free availability.
We may update, suspend, restrict, or discontinue the Service or a feature where reasonably necessary and permitted by law. We may suspend or terminate an account that violates these Terms, does not meet the age requirement, creates security or legal risk, or abuses the Service.
If we make a material change that affects user rights or introduces a materially different collection, use, disclosure, or AI processing practice, we will provide notice and obtain any additional permission required by law before the new practice begins.
To the maximum extent permitted by law, the Service, device-synced information, personality results, and AI Output are provided "as is" and "as available." Tailki disclaims implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, and non-infringement to the extent those warranties may lawfully be disclaimed.
Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
To the maximum extent permitted by law, Tailki will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, opportunities, or pet-related outcomes arising from or related to the Service.
Tailki does not guarantee that a smart collar, Lost Pet Mode, notification, AI Output, activity interpretation, or other feature will prevent injury, illness, loss, escape, or another adverse event involving a pet.
Any limitation of liability applies only to the extent permitted by mandatory consumer-protection law.
These Terms govern Tailki's Service and supplement the Apple Standard End User License Agreement that applies to the iOS App. Apple is not responsible for operating the Tailki Service, providing Tailki customer support, or addressing claims relating to Tailki's content or services, except to the extent required by Apple's own terms or applicable law.
These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules, except that mandatory consumer-protection and privacy laws in the user's place of residence continue to apply.
Before filing a legal claim, the parties will attempt in good faith to resolve the issue by contacting the other party, unless applicable law permits immediate action or makes this requirement unenforceable. An unresolved dispute may be brought before a court with jurisdiction under applicable law.
If any provision is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without Tailki's consent, except where applicable law provides otherwise. Tailki may assign these Terms in connection with a merger, acquisition, reorganization, or transfer of the Service, subject to applicable law.
These Terms, the Privacy Policy, any applicable feature-specific notices, and the Apple Standard End User License Agreement constitute the applicable agreement concerning the Service.
Questions about these Terms may be sent to: